Microsoft action pack membership

Clicking the extend date, and putting my key in says sorry 'this key has already been used'. This is very annoying I'm now stuck with more licences than i need, i dont need these and wont use them, and there is no way to remove them i have not assigned the new licences to any users.

I just want to the basic 5 licences for 12m that i paid for! Instead of renewing my existing 5 licenses for 1 year term There is no email-based contact option. It seems you have not extended the licenses, but added 5 seats when you last activated the key. If this was less then 30 days ago the support should be to help. Please note that as per system design, when redeeming a key, the system will not display the renew extend option if you have more seats on your existing subscription than the seats number of the token generated at the renewal window.

It will only display the add seats option which will allow you to only add more seats to your current subscription. Choosing to add seats and not renew them, the system will provide you with less than 12 months of key end date.

Example: If you currently have 20 seats active until 20th of Sept and you are trying to redeem a key of 5 seats for the next period of enrollment, starting 21st of Sept , you will first need to remove 15 seats from your users, redeem the new key and after assign the users with the necessary seats back.

Please note that once a key is redeemed, the same key cannot be redeemed a second time, so make sure you are clear on whether you need to renew or extend seats.

I am not sure that this is what it is doing. For us it added rather than extended but we were not over the number of seat count. Our additional seats are on E1 not E3 so a different product. If the portal is not giving an option to extend, would it not be reasonable to let the user know that it is not going to apply the licenses in the way in which they have been purchased?

Under UK law, that is illegal. For us, even when this did happen, the dates didn't get normalised until sometime after the key was added - which was then outside the 30 days when partner support would resolve the issue! Now im stuck with additonal licences for 6 months that i wont use and cannot get rid of.

It may sound strange, but just go to the management portal and reclaim your keys. Then click the link at the end of the sentence: " Copy the assigned license key below and use it to redeem your license in the Office Portal".

You'll be able to enter that key again and the product will renew until the action pack renewal date. I am using 4 of 10 keys. When I try the above I get the message that the keys are already used. Please help! I am sending mails for 4 weeks now and I will not have mail after August 2nd!

I use 4, which is less then 5, and I am trying to extend the usage for the 4 in use. Not adding new users. Ans I see that more people have the same issue. Re-entering the key does not work. Says key already used. We are currently experiencing similar issue. Was anyone able to figure out how to get the Office E3 licenses to what your benefits entitled you to? We have an active ticket with the MS Partner Team and do not have a solution yet.

Same problem here, and the response time from the partner Support Team is not great at the moment If you selected Electronic bank transfer as your preferred method of payment, you will see the Review purchase details page. Select the agreement link toward the bottom of this page and review the MPN Offer Purchase Terms and Conditions on behalf of your company.

In Your selected purchase area, note the amount due to Microsoft and the specific currency fee. You will need to transfer that amount in that specific currency from your bank account.

Please make note of this information. You will need it later to complete your bank transfer. You will see a confirmation page indicating your submission was successful. After you complete the wire transfer with your bank, you will need to return to this page to upload your proof of payment. Once your bank confirms the transaction, take a photo of the bank confirmation as proof.

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